Do you provide door-to-door transport?

​Yes, we do. With door-to-door transport, you don't have to go to a terminal to ship your vehicle or accept delivery. I-5 Auto Transport will pick up your vehicles at your residence, office, or any other place you designate. (Pickup and delivery are subject to accessibility and local laws.

What types of payment does I-5 Auto Transport accept?

I-5 Auto Transport accepts MasterCard, Visa, American Express, or Discover for payment, which is to be submitted at the time you place your order. Money Order or cash.

​​How do I get an auto transport quote?

​To get a quote, call 800-407-1575 or submit your information online.

Can I specify a pickup and delivery date?

Yes, you can. However, we can set a time to pick up your vehicle. We will need a time window to pick up. Preferably a 2-4 hour window will be required. There is usually an additional charge to have a specific time loading.

How long will delivery take?

Dispatch times vary depending on origin and destination locations. For an accurate transit time quote, please call 800-407-1575. It is important to remember, drivers are limited by law to a

specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, severe weather, and road conditions.

What is the process if there is damage to my vehicle upon delivery?​​

Please call the office of I-5 Auto Transport immediately.  Claims for transport-related damages must be reported at the time of delivery on the Bill Of Lading, in the presence of the driver and the written claim for transport damage must be made within 2 days of delivery. Any damage claim must be accompanied by three written repair estimates and a phonograph of the damaged area(s). No damage claim shall be honored until freight charges due to I-5 Auto Transport, its subcontractors, agents, and employees, are paid in full.

Can I pack personal items in my car?

Yes, No more than 100 Lbs. However, this practice is discouraged. Additional items may shift during transit, damaging the vehicle's interior. I-5 Auto Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver's view when loading your vehicle or add additional weight to the vehicle. There may be an additional fee if there is additional weight exceeding the 100 lb limit. This is subject to the driver’s discretion.

Does I-5 Auto Transport ship inoperable or unusual vehicles, motorcycles, and extra parts?​​​​​​​​​​​​

Yes. I-5 Auto Transport regularly ships motorcycles and inoperable vehicles and specializes in shipping unusual vehicles, including exotic, specialty, and classic automobiles. Inoperable

vehicles must roll and steer and can be shipped for an additional $150 fee. There may be an additional fee depending on the loading difficulty. Extra parts are accepted on a case-by-case basis, and an additional fee may apply.

Can I track my shipment or get a shipment update?

Yes. To track your vehicle or get an update on your vehicle's status, email us at quote@i-5autotrans.com

When will my credit card be charged?

Your credit card will be charged the initial deposit or full amount for your shipment based on the type of payment terms you request. This will be done once the vehicle has been assigned to a driver.

Is my deposit refundable?

Yes, it is. If we receive prior notification before the car has been dispatched to a driver you will not be charged and you will have no out-of-pocket expense. However, If we have already

dispatched it to a driver your initial deposit will be NON-REFUNDABLE.